All complaints must be in writing. It is our policy to respond to all complaints within 5 working days and to deal with all complaints in accordance with the procedure below.

Step 1:
Contacting us
The property manager would initially deal with any complaints as this person would be familiar with the running of the development and suitably placed to deal with the matter.

Step 2:
Taking your complaint further
If, however, the property manager could not solve the problem, then the matter would be referred to a director.

Step 3:
Taking your complaint to the Management Company
Should the complainant feel that the matter has not been resolved to their satisfaction, the complainant can take the matter up with the directors of the management company for a review.

Step 4:
Taking your complaint to the ARMA
If the management company could not resolve the complaint satisfactorily you are able to refer the matter to the Association of Residential Managing Agents (ARMA) for an independent adjudication.

If you have a complaint about any aspect of our service please send us an email detailing the complaint to allow us to consider your complaint or query and respond within the timeframe outlined above.